CLIENT/PATIENT INFORMATION & POLICY

“No Show” describes any appointment that is missed.

“Cancellation” describes an appointment canceled with less than 24 hours notice.

“Late” describes a client who arrives 15 minutes or more after the scheduled appointment start time.

"Work-In" refers to a service that offers prompt veterinary treatment for animals whose owners request immediate care, but the situation is not a life-threatening emergency.

“Tech Work-In” refers to a service that offers limited non-veterinarian required services for animals whose owners request immediate care, but the situation is not a life-threatening emergency. This will be considered on a case-by-case basis.

POLICY

  • Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time but also the constraints of a tightly booked schedule. If you must cancel your appointment, we request a call at least 24 hours before your pet’s appointment. This allows us to accommodate other patients who may need prompt medical care

  • Unlike most businesses, we do not charge a convenience fee when clients use debit/credit cards.

  • A Walk-in fee of $55 will be charged at the discretion of Dr. McDermott.

  • We do not take Care Credit at this time.

PROCEDURE

  • Appointment must be canceled at least 24 hours before the appointment. Cancellations with less than 24 hours' notice could be subject to a fee of $55 charge. We understand that extenuating circumstances arise; please discuss this with a member of our team, and our doctor or other manager will take this into consideration.

  • If the client arrives late to their appointment and cannot be seen by the veterinarian on the same day, they will be rescheduled for a future clinic visit, if available.

  • If one (1) no-show occurs it will be noted in the client’s account. Before the next appointment, the client will be required to pre-pay the exam fee ($55) for any future appointments.

  • Work-ins will be charged an additional $55 and will only be seen if time allows after/between scheduled appointments of other clients. Tech work-ins will be charged a $25 additional fee and no access to a veterinarian will be available.

NEW CLIENTS

  • If the client arrives late to their appointment, in excess of 30 minutes, they are subject to being rescheduled for a future visit, if available. Should this happen at the next appointment, the client forfeits their right to future bookings.

  • If two (2) no-shows occur, the client forfeits their right to any future appointment bookings.

  • New patients will NOT be allowed as a walk-in.

  • New clients will need to prepay the exam fee ($55) before their first visit.

Please print, complete the form, and bring it to your next appointment.